Booking Policy

This Booking Policy ("Terms") governs the booking arrangement between you, ("consumer") and the expert ("expert"). Please read this Booking Policy before using or continuing to use the Site and booking an appointment. By using or continuing to use the Site, you represent and warrant that you understand, agree to, and accept all terms and conditions contained in the Booking Policy.

1. Purpose - Consumer acknowledges that Smeeple operates an internet-based marketplace that allows individuals (each, a "Customer" and collectively, "Customers" or "Consumers") to identify and retain the services of experts in a particular area via booking virtual appointments.
2. Cancellation policy - The customer must cancel outside of the four-hour appointment window to receive a full refund. If the appointment is not canceled outside the four-hour appointment window, the full payment will be required for the appointment.
3. Reschedule appointments - Reschedule appointments outside of the four-hour appointment window at no charge.
4. If technical issues occur in the call, the SME can reach out to Smeeple and recommend a refund. All payments go through Stripe and Smeeple will be able to work with Stripe on a refund, if deemed necessary. If technical issues occur on the expert side, a refund can be given. If there are further issues please reach support@smeeple.com.
5. Payment system - Smeeple shall employ Stripe as their third-party payment processor. Experts and Consumers shall make themselves familiar with the Stripe Services Agreement.
6. Assignment - Expert may not assign or transfer this Agreement without the express prior written consent of Smeeple.
7. Amendment - This Agreement is subject to change by Smeeple without prior written notice at any time, in Smeeple's sole discretion. Any changes to the Agreement will be in effect as of the "Last Updated Date" referenced on the Smeeple website. Expert should review this Agreement before using Smeeple Marketplace. Expert's continued use of Smeeple Marketplace after the "Last Updated Date" will constitute Expert's acceptance of and agreement to such changes. For the avoidance of doubt, this Agreement may not be amended by Expert.
8. Severability - If any term, provision, covenant or condition of this Agreement or part thereof, or the application thereof to any person, place or circumstance, shall be held to be invalid, unenforceable or void, the remainder of this Agreement and such term, provision, covenant, or condition shall remain in full force and effect, and any such invalid, unenforceable or void term, provision, covenant or condition shall be deemed, without further action on the part of the parties hereto, modified, amended and limited to the extent necessary to render the same and the remainder of this Agreement valid, enforceable and lawful.
9. Governing law - This Agreement shall be governed by and construed in accordance with the substantive laws of the State of Delaware, without regard to conflict of law rules.
10. Arbitration - Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be Lusby, Maryland. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of Smeeple and Expert. Nothing in this Section shall be deemed as preventing Smeeple from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of Smeeple's data security, intellectual property rights or other proprietary rights.
11. Entire agreement - This Booking Policy Agreement, including the Terms of Use and Private Policy, contains the entire agreement and understanding between the parties hereto in respect to the subject matter hereof and supersedes, cancels and annuls any prior or contemporaneous written or oral agreements, understandings, commitments, and practices between them respecting the subject matter hereof.